How to process a return
HOW TO PROCESS A RETURN
All return requests must be submitted through our Aftersales Enquiry form.
Returns sent without following this process may be refused.
Step 1: Submit an Aftersales Enquiry
Visit our Aftersales Enquiry page and select:
“Return an Item”
Please complete the form with:
• Your order number
• The item you wish to return
• Reason for return
• Photos if the item is faulty or damaged
Once submitted, our team will review your request.
Step 2: Wait for Return Approval
Do not send any items back before receiving approval.
If your return is approved, you will receive return instructions by email.
Items sent without approval may be rejected and returned to sender.
Step 3: Package the Item
Returned items must be:
• Unused and uninstalled
• In original packaging
• With all accessories and parts included
Please package the item securely to prevent damage in transit.
Step 4: Send the Item Back
• Return shipping is the customer’s responsibility
• Use a tracked service and keep proof of postage
VEEHIVE is not responsible for items lost in transit.
Step 5: Inspection and Refund
Once the item is received:
• It will be inspected for condition and completeness
• If approved, your refund, exchange, or replacement will be processed
Any applicable restocking fees will be deducted from the refund amount.
Refunds are issued to the original payment method.
Important Information
• Custom and vehicle-specific items are non-returnable unless faulty
• Installed or used items will not be accepted
• Returns outside the 14-day window may be refused