Frequently Asked Questions

Before you order

Will it fit my car?

Each kit is listed by make, model and year, and most have a system option to pick (for example MMI 3G, NBT EVO or NTG5). If you're not sure which system you have, choose the "I'm not sure" option and we'll check with you after you order, or contact us before ordering with a photo of your screen and your car's details. We'd rather confirm it fits than have you guess.

Do I keep my factory screen and controls?

Our CarPlay and Android Auto retrofit modules work with your existing screen, steering wheel buttons and controls. Screen upgrades replace the original screen with a new one. Each product page explains exactly what you get.

Which payment methods do you accept?

We accept major debit and credit cards and PayPal. All the options available to you are shown at checkout.

Fitting

Can you fit it for me?

Yes. We have approved engineers at 10 locations across the UK, including mobile engineers who come to you and workshops you can visit. Choose the "With UK Professional Installation Service" option when you order. Check your postcode and call-out cost here.

Can I fit it myself?

Most kits are plug and play, but we strongly recommend professional fitting. Our warranty does not cover self-installation. It stays valid if the kit is fitted by a VEEHIVE engineer or by a professionally trading auto electrician or car audio business, with an invoice and photos and videos of the install. Read the full fitting and warranty terms.

Delivery

How much is delivery and how long does it take?

UK delivery is free. In-stock UK items usually arrive in 1 to 3 working days, standard items in 3 to 10 working days, and built-to-order or vehicle-specific items can take up to 2 weeks. International delivery is a flat £50. See our shipping policy.

Will I get tracking?

Yes. We email your tracking details as soon as your order is dispatched.

Can I change or cancel my order?

Orders can be cancelled within 12 hours of purchase as long as processing hasn't started. Built-to-order and vehicle-specific items can't be cancelled once preparation has begun.

Returns and support

What is your returns policy?

You can request a return within 14 days of receiving your order. Items must be unused, uninstalled, complete and in their original packaging, and restocking fees apply to change-of-mind returns. Custom and vehicle-specific items, including CarPlay and Android Auto retrofit modules and screens, can't be returned unless they are faulty or incorrect. How to start a return and full returns policy.

Something isn't working. What should I do?

Contact us with your order number, your car details, a description of the problem and clear photos or videos of the installation and the fault. This helps our technical team work out what's going on quickly.

How do I contact you?

Use our contact form or email info@veehive.co.uk.